the team
Liane Clarke
Marketing & Engagement
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Liane is our principal consultant and has 30+ years experience at senior & executive level in marketing, sales, internal & external communications, stakeholder engagement (and then some) across a range of sectors.
Providing exceptional customer service has always played a key role in her delivery solutions and she has a knack for multi-tier engagement.
Yes, she is that chick who used to be on the telly and yes, in person, she is probably taller ( and definitely louder) than you might have been expecting!
Peter Morris
Sales & Service
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Peter has 40+ years experience in sales and marketing management, service delivery, specialised recruitment and hospitality in New Zealand and overseas.With an uncanny knack of attracting less than helpful salespeople in every conceivable situation, Peter has seen and heard it all.
He has spent a good many years in the cruise ship world and is a much sought-after Destinations Manager - he gets results!
Peter's catch-phrase is "dumb as a bag of rocks" and we suspect that his name is red-flagged in CRMs around the world!
Carol Augustsson
Contact Centre & Systems Training
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Carol has a wealth of experience in customer service and hospitality management both in New Zealand and the UK.
She is a firm believer that while there is a point where quality service outcomes meet revenue objectives, that point is rarely where organisations believe it to be!
Carol worked for Qantas for almost a decade and has lately been working in international sales and service delivery.
Carol is a cat-lover turned dog-lover and has been known to throw on a pair of boxing gloves in her down time so watch out!
